bajivi Frequently Asked Questions
Everything you need to know about playing on bajivi — from registering your account and depositing via bKash or Nagad, to cricket betting, slots, bonuses, and responsible gaming in Bangladesh.
This page brings together the most frequently asked questions from bajivi players across Bangladesh — covering account setup, deposits and withdrawals via bKash, Nagad, and Rocket, cricket and sports betting markets, bonus terms, and responsible gaming tools. If your question is not answered here, our support team is available 24/7 at [email protected].
Quick Overview
What This FAQ Covers
Five topic areas, 25 detailed answers — written for Bangladeshi players who want clear, direct information about the bajivi platform.
Account & Registration
How to create your bajivi account, complete KYC verification, reset your password, manage duplicate accounts, and close your account if needed.
Deposits & Withdrawals
Step-by-step guidance on depositing via bKash, Nagad, and Rocket, minimum and maximum amounts, processing times, fees, and how to withdraw winnings.
Games & Gameplay
Cricket betting markets including BPL and IPL, slots RTP, live casino games, mobile play, fair play certification, and game rules explained clearly.
Bonuses & Promotions
Welcome bonus eligibility, wagering requirements, free spins, reload bonuses, loyalty rewards, and how to claim and convert promotional funds on bajivi.
Safety & Responsible Gaming
bajivi's security standards, 18+ age policy, self-exclusion tools, deposit limits, time-out features, and how to access support if gambling becomes a concern.
24/7 Support
Can't find your answer here? bajivi's English-language support team is available around the clock — including Eid and Bangladesh public holidays — at [email protected].
Account & Registration
QHow do I create a bajivi account?
Creating a bajivi account takes under three minutes. Visit bajivi.net, click the registration link, enter your mobile number or email address, choose a secure password, and complete the short identity verification step. You must be at least 18 years old and located in Bangladesh to register.
QWhat documents do I need to verify my bajivi account?
bajivi requires a government-issued photo ID to verify your identity. Accepted documents include your National Identity Card (NID), a valid Bangladeshi passport, or a birth certificate combined with a secondary photo ID. Upload clear scans or photos through your account dashboard and verification is typically completed within 24 hours.
QCan I open more than one bajivi account?
No. bajivi strictly allows one account per person, per household, and per device. Duplicate accounts violate bajivi's terms and conditions and may result in permanent suspension of all associated accounts and forfeiture of any balance held. If you have lost access to your existing account, contact support at [email protected] rather than registering a new one.
QI forgot my bajivi password. How do I reset it?
On the bajivi login page, click "Forgot Password" and enter the mobile number or email address linked to your account. bajivi will send a one-time reset code via SMS or email. Enter the code, set your new password, and log in. If you no longer have access to the registered contact details, email [email protected] with your NID for manual recovery.
QHow do I close my bajivi account permanently?
To permanently close your bajivi account, email [email protected] with the subject line "Account Closure Request" from your registered email address. bajivi will process the request within 48 hours, return any remaining balance to your registered bKash, Nagad, or Rocket account, and send written confirmation of the closure.
Deposits & Withdrawals
QHow do I deposit money into my bajivi account using bKash?
Log in to your bajivi account, go to the Deposit section, select bKash as your payment method, enter the deposit amount, and follow the on-screen instructions to approve the transaction from your bKash app or USSD menu. bKash deposits on bajivi are credited instantly in most cases. The minimum bKash deposit is ৳200.
QHow long does a bKash deposit take on bajivi?
bKash deposits on bajivi are processed in real time and appear in your bajivi wallet within seconds of a successful transaction confirmation from bKash. In rare cases during high-traffic periods, a delay of up to 5 minutes may occur. If your deposit has not appeared after 15 minutes, contact bajivi support with your bKash transaction ID.
QCan I deposit using Nagad or Rocket on bajivi?
Yes. bajivi supports deposits via Nagad and Rocket in addition to bKash. The process is the same: select your preferred mobile financial service in the Deposit section, enter the amount, and confirm in the Nagad or Rocket app. All three services offer instant crediting. The minimum deposit is ৳200 regardless of which service you use.
QWhat is the minimum withdrawal amount on bajivi?
The minimum withdrawal amount on bajivi is ৳500. Withdrawals can be made to your registered bKash, Nagad, or Rocket account. You cannot withdraw to a different mobile number than the one registered to your bajivi account. Make sure your account has passed KYC verification before submitting a withdrawal request.
QHow long does a bajivi withdrawal take to reach my bKash account?
Most bajivi withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours during normal operating hours. Withdrawals submitted during peak periods or outside of Bangladesh Standard Time business hours may take up to 24 hours. Large withdrawals above ৳50,000 may require additional verification and can take up to 48 hours.
QDoes bajivi charge fees on deposits or withdrawals?
bajivi does not charge platform fees on standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, or Rocket) may apply their own transaction fees, which are outside bajivi's control. Check your provider's current fee schedule for transfer charges. bajivi recommends using Nagad for the lowest transfer fees among the supported options.
QCan I withdraw my bonus balance on bajivi?
Bonus funds on bajivi are subject to wagering requirements before they can be withdrawn as real cash. The standard wagering requirement is stated clearly in the terms of each promotion. Once the wagering requirement is met, the converted bonus funds are added to your withdrawable balance and can be cashed out via bKash, Nagad, or Rocket.
Games & Gameplay
QHow do I bet on BPL cricket matches on bajivi?
To bet on BPL (Bangladesh Premier League) matches on bajivi, navigate to the Cricket section from the main menu, select the current BPL fixture you want to bet on, choose your market (match winner, top batsman, total runs, over/under, etc.), enter your stake in BDT, and confirm the bet. Live in-play betting is available on most BPL matches during the tournament.
QWhat cricket betting markets are available on bajivi?
bajivi offers a wide range of cricket betting markets including match winner, series winner, top batsman, top bowler, total match runs, total wickets, method of dismissal, player of the match, and live ball-by-ball in-play markets. Coverage includes BPL, IPL, T20 World Cup, ICC ODI World Cup, and all Bangladesh Tigers international fixtures.
QIs bajivi available to play on mobile in Bangladesh?
Yes. bajivi is fully optimised for mobile browsers on Android and iOS devices. The entire platform — including cricket betting, live casino, slots, and the Cannon Fishing and Fortune Dragon games — runs smoothly in your phone's browser without needing a separate app download. The mobile experience mirrors the desktop version with touch-friendly controls and fast loading on Bangladesh's 4G and 5G networks.
QWhat is the RTP (Return to Player) on bajivi slots?
The RTP on bajivi slots varies by game and provider. Most slots from leading studios like Pragmatic Play, NetEnt, and Microgaming available on bajivi carry an RTP between 94% and 97%. The specific RTP for each game is displayed in the game's information panel. Higher RTP games return more to players over the long run, though individual session outcomes are always governed by the game's RNG.
QHow does bajivi ensure games are fair?
bajivi sources its games exclusively from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All of these studios use independently audited Random Number Generator (RNG) technology that guarantees fair, unbiased outcomes on every spin, hand, or roll. bajivi does not alter game outcomes in any way.
Bonuses & Promotions
QWhat is the bajivi welcome bonus and how do I claim it?
bajivi's welcome bonus is available to new players on their first deposit. After completing registration and KYC verification, make your first deposit and the welcome bonus is credited automatically to your account. The bonus amount and percentage match are displayed on the current promotions page. Wagering requirements apply before bonus winnings can be withdrawn.
QWhat are wagering requirements on bajivi bonuses?
Wagering requirements on bajivi specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the promotion) before converting it to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to real withdrawable funds. Specific requirements are listed in each promotion's terms.
QDoes bajivi offer free spins promotions?
Yes. bajivi regularly runs free spins promotions on featured slot games, particularly on new game launches from Pragmatic Play and other partner studios. Free spins are credited to your account and can be used on the designated game. Winnings from free spins are added as bonus funds subject to the promotion's stated wagering requirement before withdrawal.
QDoes bajivi run special promotions during BPL season or Eid?
Yes. bajivi regularly runs seasonal and event-based promotions timed to major cricket tournaments like the BPL and IPL, as well as cultural occasions including Eid ul-Fitr, Eid ul-Adha, and Pohela Boishakh (Bengali New Year). These promotions may include deposit match bonuses, free bet credits, enhanced odds on cricket markets, or cashback offers. Check the promotions page on bajivi.net for current offers.
QIs there a loyalty or VIP programme on bajivi?
bajivi rewards active players through a tiered loyalty programme. As you accumulate betting activity across cricket, casino games, and slots, you progress through loyalty tiers that unlock benefits such as higher withdrawal limits, dedicated account management, faster processing times, and exclusive reload bonuses. Contact [email protected] to learn more about your current loyalty tier status.
Safety & Responsible Gaming
QIs bajivi safe and legal for players in Bangladesh?
bajivi operates as a secure online platform using SSL encryption to protect all player data and financial transactions. The platform employs industry-standard security protocols including two-factor authentication and encrypted payment processing. bajivi is committed to fair play, player security, and responsible gaming. All games are sourced from certified third-party providers with audited RNG technology.
QHow does bajivi protect my personal and financial data?
bajivi uses 256-bit SSL encryption on all pages and transactions to protect personal and financial data in transit. Player data is stored on secured servers with restricted access. bajivi does not sell or share your personal information with third parties for marketing purposes. For full details, read bajivi's Privacy Policy at bajivi.net/privacy-policy.
QWhat is the minimum age to play on bajivi?
The minimum age to register and play on bajivi is 18 years old. bajivi enforces this rule strictly through KYC identity verification on all accounts. Any account found to belong to a person under 18 will be immediately and permanently closed, all winnings will be voided, and the original deposited amount will be returned. bajivi does not permit underage gambling under any circumstances.
QHow do I self-exclude from bajivi if gambling is becoming a problem?
To self-exclude from bajivi, email [email protected] with the subject line "Self-Exclusion Request" and state the duration you need (minimum 6 months, up to 5 years or permanent). bajivi will activate the exclusion within 24 hours, block all gambling and deposit activity, and suppress all marketing to your account. Your remaining balance will be returned via your registered payment method.
QCan I set deposit limits on my bajivi account?
Yes. bajivi allows you to set daily, weekly, or monthly deposit limits from the Responsible Gaming section of your account settings. Limits take effect immediately and can be lowered at any time. Increasing a deposit limit requires a 48-hour cooling-off period before the change takes effect. bajivi recommends setting a monthly deposit limit that matches your entertainment budget before you begin playing.
QWhat should I do if I think I have a gambling problem?
If you feel that gambling is no longer a leisure activity and is affecting your finances, relationships, or mental health, bajivi urges you to act immediately. Email [email protected] to activate a self-exclusion or cooling-off period. You can also visit the bajivi Responsible Gaming page at bajivi.net/responsible-gaming for a full list of tools, guidance, and local support resources available to players in Bangladesh. You are not alone, and help is available.
Still Need Help?
Can't Find Your Answer?
Our English-language support team is available 24/7 — including weekends and Bangladesh public holidays. Reach us at [email protected] and we will respond within one hour. You can also explore the sections below to get started on bajivi right away.