Privacy Policy – How bajivi Collects, Uses, and Protects Your Personal Data

bajivi collects personal information through several channels: directly from you when you register an account, make a deposit, contact support, or participate in a promotion; automatically through your use of the platform; and, in limited cases, from third-party identity verification and payment processing partners. The categories of personal data bajivi collects are described in the table below.

Sensitive personal data: bajivi does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data beyond what is strictly required for age and identity verification purposes. Where a document submitted for KYC contains such incidental information (for example, a national identity card that includes religion), bajivi processes only the data fields necessary for verification and does not store or use any other sensitive fields.

bajivi uses your personal data for specific, legitimate purposes related to the operation of the platform and the delivery of services to you as a registered player. We do not use your data for any purpose that is incompatible with the original reason it was collected. The primary purposes for which bajivi processes personal data are as follows:

• Account creation and management: To register and maintain your bajivi player account, verify your identity, and ensure only eligible adults (18+) access real-money services.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts; to settle sports bets and casino game outcomes; and to provide the full range of bajivi platform features.
• KYC and fraud prevention: To verify the accuracy of the information you have provided, to detect and prevent fraudulent activity, money laundering, multiple-account abuse, and other prohibited conduct as described in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance via live chat and email.
• Legal compliance: To comply with applicable laws, including anti-money laundering obligations, and to respond to lawful requests from regulatory bodies or law enforcement authorities.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, improve game offerings, and optimise the player experience across desktop and mobile devices.
• Personalised promotions: Where you have opted in to marketing communications, to send you relevant promotional offers, bonus notifications, and seasonal promotions (such as Eid special bonuses or BPL cricket promotions) that we believe may interest you based on your activity on the platform.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling, to enforce self-exclusion agreements, and to apply deposit limits or time-out restrictions at your request or where required to protect your wellbeing.
• Security and integrity: To protect the bajivi platform and its players from cyberattacks, account takeovers, collusion, and other threats to platform integrity.

bajivi does not sell your personal data to third parties. However, in order to operate the platform and deliver the services you have requested, bajivi shares personal data with a limited set of trusted third-party service providers under strict contractual data protection obligations. The categories of third parties with whom bajivi may share your data are set out below.

Payment processors: When you make a deposit or request a withdrawal, bajivi shares the minimum necessary financial information with the relevant payment service provider — bKash, Nagad, Rocket, Upay, or a linked bank such as BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, or Sonali Bank — to complete your transaction. These providers process your data solely for payment execution purposes and are bound by their own privacy policies and financial data regulations.

Identity verification providers: To fulfil our KYC obligations, bajivi may share identity documents and related personal data with third-party identity verification specialists. These providers verify the authenticity of documents and return a verification result to bajivi. They do not store your documents beyond the period required for verification.

Game software providers: bajivi's casino platform incorporates games developed by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by these studios, certain technical data (such as your session token and game history) is processed by the relevant game provider's systems. Game providers do not receive your personally identifiable registration data.

Analytics and security tools: bajivi uses third-party analytics and cybersecurity tools to monitor platform performance, detect fraud, and analyse aggregate player behaviour. These tools may receive technical data such as IP addresses, device identifiers, and session metadata. They do not receive your name, payment details, or other directly identifying information.

Legal and regulatory authorities: bajivi may disclose personal data to law enforcement agencies, regulatory bodies, or courts where it is required to do so by law, or where such disclosure is necessary to protect the rights, property, or safety of bajivi, its players, or the public. bajivi will comply with all lawful requests for data disclosure and will, where permitted, notify affected players of such requests.

Business transfers: In the event that bajivi undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified by email of any such transfer and of any material change to how your data is processed as a result.

bajivi uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to remember your preferences, to keep your session active while you are logged in, and to gather anonymised analytical data that helps us improve the player experience. This section explains what cookies bajivi uses and how you can manage them.

What are cookies? Cookies are small text files that a website places on your device when you visit. They are widely used to make websites work efficiently, to provide essential functionality such as keeping you logged in, and to provide information to the operators of the site about how visitors use it.

Managing cookies: You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, and configure your browser to alert you whenever a cookie is set. Please note that disabling essential cookies will impair or prevent your ability to log in and use the bajivi platform. Disabling analytics or marketing cookies will not affect your core platform access.

Local storage and similar technologies: In addition to cookies, bajivi may use browser local storage and session storage to retain small amounts of data on your device for performance and functionality purposes. This data is stored locally on your device and is not transmitted to bajivi's servers except as part of normal API communication during your session.

Security measures: bajivi implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your browser and bajivi's servers.
• Encryption at rest for sensitive data fields including payment account numbers and identity document references stored in bajivi's databases.
• Role-based access controls that restrict internal access to personal data to only those staff members who require it to perform their specific job function.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified security professionals.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.
• Automated monitoring systems that detect and alert bajivi's security team to suspicious access patterns, brute-force login attempts, and other anomalous activity in real time.
• Secure, off-site encrypted backups of platform data with access restricted to authorised infrastructure personnel only.

Data retention: bajivi retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The general retention schedule bajivi follows is:

• Active account data: Retained for the duration of your registration on bajivi, plus a minimum period of five years following account closure to satisfy anti-money laundering record-keeping requirements.
• KYC identity documents: Retained for five years following the last transaction or account closure, whichever is later.
• Transaction records: Retained for five years following the date of the transaction.
• Support communications: Retained for three years following the resolution of the relevant support interaction.
• Analytics and technical logs: Retained in anonymised or pseudonymised form for up to 24 months.
• Marketing preference data: Retained until you withdraw your marketing consent or for two years of account inactivity, whichever comes first.

Data breach response: In the event of a personal data breach that presents a risk to your rights and freedoms, bajivi will take immediate steps to contain and assess the breach, notify affected players by email within 72 hours of becoming aware of the incident, and implement corrective measures to prevent recurrence. bajivi maintains a documented incident response plan for this purpose.

As a registered player on bajivi, you hold a number of rights in relation to the personal data bajivi holds about you. bajivi is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact bajivi by email at [email protected] with the subject line "Privacy Rights Request" and a clear description of your request. bajivi will verify your identity before processing any data request and will respond within 30 days.

• Right of access: You have the right to request a copy of the personal data bajivi holds about you, including information about how it is used and with whom it has been shared.
• Right to rectification: You have the right to request that bajivi correct any inaccurate or incomplete personal data held about you. For straightforward corrections (such as updating a phone number or address), you may also make changes directly in your account settings.
• Right to erasure: You have the right to request that bajivi delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where the data has been unlawfully processed. Please note that bajivi may be required by law to retain certain data (such as transaction records) even following a deletion request, and will inform you of any such limitations when responding to your request.
• Right to restrict processing: You have the right to request that bajivi limits the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified, or while an objection to processing is being assessed.
• Right to data portability: Where bajivi processes your personal data on the basis of your consent or for the performance of a contract with you, you have the right to receive that data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to object: You have the right to object to bajivi's processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on bajivi's legitimate interests, and bajivi will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where bajivi processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

bajivi's platform integrates with a number of third-party services that are necessary for its operation. These include game software providers, payment processors, and security services described in earlier sections of this Privacy Policy. In all cases, bajivi's agreements with these third parties include contractual data protection obligations that require them to handle your data securely and only for permitted purposes.

Game providers: When you launch a game developed by a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, the game interface may be served from that provider's infrastructure. Technical session data is passed to the game provider to render the game correctly and record your game result. bajivi ensures that its agreements with game providers include appropriate data processing terms. The individual privacy practices of each game provider are governed by their own privacy policies.

Payment partners: bajivi works with bKash, Nagad, Rocket, Upay, and selected Bangladeshi banks to process player transactions. When you initiate a payment, you are interacting with that payment provider's systems. bajivi shares only the transaction data necessary to complete your deposit or withdrawal. Your relationship with your mobile financial services provider (bKash, Nagad, Rocket) is governed by that provider's own terms and privacy policy, which you should review separately.

External links: bajivi.net does not include links to external third-party websites beyond those required for the services described above. If you independently navigate to any external website, bajivi accepts no responsibility for the privacy practices of that site. This Privacy Policy applies solely to data processing activities conducted by bajivi on bajivi.net.

bajivi reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to bajivi's data processing practices, the introduction of new services or payment methods, or improvements to how bajivi communicates its privacy commitments to players.

Where a change to this Privacy Policy is material — meaning it significantly affects how your personal data is collected, used, or shared — bajivi will notify registered players by email to the address associated with your account, and will display a prominent notice on the bajivi platform, at least 14 days before the change takes effect. For minor or administrative updates (such as clarifying existing language or correcting typographical errors), bajivi will update the "Last Updated" date at the top of this page without individual notification.

Your continued use of bajivi's platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using bajivi and contact support to close your account and request deletion of your personal data, subject to legal retention requirements.

Contact for privacy enquiries: If you have any questions, concerns, or formal requests relating to this Privacy Policy or to bajivi's data processing practices, please contact the bajivi data team by email. The support email address is displayed as plain text in the footer of every page on this website. bajivi treats all privacy enquiries as confidential and commits to acknowledging receipt within 24 hours and providing a substantive response within 30 days.