Responsible Gaming – bajivi's Commitment to Safe and Healthy Play

bajivi is Bangladesh's leading online casino and sports betting platform, and with that position comes a serious responsibility to every player who chooses to spend their leisure time with us. bajivi firmly believes that gambling is — and must remain — a form of entertainment. It should never be treated as a guaranteed source of income, a way to recover financial losses, or a coping mechanism for stress, anxiety, or personal difficulties.

Responsible gaming is not a checkbox for bajivi — it is a core operating principle embedded in how the platform is built, how customer support is trained, and how promotions are designed. Every feature on bajivi, from BPL cricket betting to live dealer casino tables to slots, is designed to be fun within clearly defined boundaries that protect the player's financial and mental wellbeing.

bajivi maintains a set of practical tools that every registered player can access to keep their gambling activity healthy: deposit limits, session time caps, time-out periods, self-exclusion options, and full activity history statements. These tools are described in detail in the sections below. bajivi also works to identify players who may be showing signs of problem gambling and will proactively reach out to offer support in those circumstances.

bajivi encourages all players to treat gambling as one leisure activity among many — alongside cricket, football, music, and family time. If gambling ever stops feeling like leisure and starts feeling like an obligation, bajivi urges you to use the tools described on this page or to contact our support team immediately.

bajivi strictly enforces an 18+ age requirement on all gambling activity on the platform. No person under the age of 18 is permitted to register a player account, make a deposit, place a bet, or play any casino game on bajivi.net. This policy applies without exception across all devices, all payment methods, and all game types available on the platform.

Know Your Customer (KYC) verification: All players are required to complete identity verification as part of the bajivi registration process. bajivi verifies your age and identity using government-issued identification documents. Accepted documents for players in Bangladesh include the National Identity Card (NID), a valid passport, or a birth registration certificate in combination with a secondary document. Accounts that cannot be verified as belonging to an adult aged 18 or above will be immediately suspended and any balance held will be returned via the original payment method (bKash, Nagad, or Rocket as applicable).

Protecting young people: bajivi strongly encourages parents and guardians to use device-level parental controls to prevent underage individuals from accessing online gambling platforms. If you share a device with a minor, ensure that your bajivi account is always logged out after use and that your login credentials are not accessible to the minor. If you suspect that a minor has accessed bajivi using your account or has created their own account, please contact our support team immediately at [email protected].

One of the most effective tools for maintaining healthy gambling habits is setting a clear limit on how much money you deposit into your bajivi account over a given period. bajivi offers deposit limit controls at three intervals: daily, weekly, and monthly. You can set a maximum deposit amount — for example, ৳2,000 per day, ৳10,000 per week, or ৳30,000 per month — and bajivi's system will enforce that cap automatically.

How to set a deposit limit: Log in to your bajivi account and navigate to the Responsible Gaming section of your account settings. Select "Deposit Limits", choose the period (daily, weekly, or monthly), enter your chosen maximum amount in Bangladeshi Taka (৳), and confirm your selection. The limit takes effect immediately. You will receive a confirmation notification to your registered email address.

Reducing and increasing limits: You may reduce your deposit limit at any time, and the reduction takes effect immediately. This is by design — if you decide to spend less, bajivi makes that decision easy to act on. Increasing a deposit limit or removing a limit entirely requires a 48-hour cooling-off period before the change takes effect. This delay exists to protect you from impulsive decisions made in the moment, and cannot be waived.

Loss limits and wagering limits: In addition to deposit caps, bajivi offers loss limits (the maximum net loss per period) and wagering limits (the maximum total amount bet per period). These can be configured alongside deposit limits for comprehensive spending control. Contact bajivi support if you wish to set up a combination of limit types for your account.

bajivi provides two types of time-based controls: session time limits (which automatically end a gaming session after a set duration) and time-out periods (which suspend all gambling activity on your account for a chosen number of days).

Session time limits: A session time limit restricts how long a single uninterrupted gambling session can last on bajivi. You can set a session limit of 30 minutes, 1 hour, 2 hours, or a custom value. When the limit is reached, bajivi will display an on-screen prompt informing you that your session has ended, log you out automatically, and prevent you from logging back in for a brief cool-down period. Session time limits are particularly useful for players who tend to lose track of time during live casino games or BPL cricket betting sessions.

Reality checks: bajivi also offers optional reality check notifications — periodic pop-up reminders that appear at intervals you choose (every 30 minutes, every hour, etc.) to show you how long you have been playing and how much you have wagered in the current session. Reality checks do not interrupt your play but provide a factual moment of reflection.

Time-out periods: A time-out is a short-term break from all gambling on your bajivi account. Time-outs can be set for the following durations: 24 hours, 48 hours, 7 days, or 30 days. To request a time-out, contact bajivi support at [email protected] or use the Responsible Gaming section of your account settings. The time-out takes effect within one hour of your request. During a time-out, wagering and deposits are suspended, but you can still log in to review your account history or request a withdrawal of your remaining balance.

Self-exclusion is a more serious and longer-term measure than a time-out. If you believe that your gambling has become — or is at risk of becoming — a problem, bajivi strongly encourages you to request self-exclusion. During a self-exclusion period, your bajivi account is fully blocked from all gambling activities, and bajivi will cease all marketing communications to your account for the duration of the exclusion.

Available self-exclusion periods: bajivi offers self-exclusion for a minimum of six months and up to five years. You may choose from the following standard durations: six months, one year, two years, or five years. If you wish to exclude yourself permanently, bajivi will process a permanent exclusion on request, which closes your account indefinitely.

How to request self-exclusion: Contact bajivi support by email at [email protected] with the subject line "Self-Exclusion Request". State clearly the duration you are requesting. bajivi will process your request within 24 hours and send you a written confirmation of the exclusion period, start date, and end date. Your remaining account balance will be returned to your bKash, Nagad, or Rocket account within five business days.

What happens during self-exclusion:

• All gambling activity (betting, casino games, slots, fishing games) is blocked on your account.
• All deposits are blocked — you cannot fund your account during self-exclusion.
• All marketing and promotional emails, SMS messages, and push notifications are suppressed.
• Your account profile remains accessible for non-gambling functions such as reviewing your transaction history.
• bajivi's system flags your registered email address and phone number to prevent you from creating a new account during the exclusion period.

Reactivation after self-exclusion: When your self-exclusion period ends, your account is not automatically reactivated. You must contact bajivi support and complete a 7-day cooling-off period before gambling access is restored. bajivi will offer a brief responsible gaming check-in before reactivating your account to ensure you are returning to play in a healthy frame of mind.

Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition in which a person's gambling activity causes significant harm to themselves, their relationships, their finances, or their work and daily life. It can affect anyone, regardless of age, background, or how long they have been gambling. In Bangladesh, awareness of problem gambling is still growing, and bajivi is committed to providing clear, accessible information to help players identify warning signs early.

Problem gambling does not always look the same in every person. It can develop gradually, often beginning as recreational play that becomes progressively harder to control. The following are recognised warning signs that a player's gambling may be moving from leisure into problem territory:

• Gambling with money that was intended for essential expenses such as rent, food, utilities, or bKash/Nagad loan repayments.
• Chasing losses — continuing to bet in order to win back money that has already been lost, rather than stopping when ahead or at a planned exit point.
• Feeling a strong compulsion to gamble and finding it very difficult to stop once you have started, even when you intended to play for a short time.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Gambling to escape negative emotions such as stress, loneliness, boredom, grief, or anxiety — using betting as an emotional coping mechanism rather than entertainment.
• Neglecting work responsibilities, personal relationships, or daily routines because of time spent gambling.
• Borrowing money — from family, friends, or informal lenders — to fund gambling activity.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down on your play.
• Making repeated unsuccessful attempts to cut back or stop gambling despite genuinely wanting to do so.
• Experiencing guilt, shame, or regret after gambling sessions but returning to gamble again regardless.

The following questions are adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider whether it applies to your gambling behaviour over the past 12 months. This checklist is not a clinical diagnosis — it is a personal reflection tool to help you assess your relationship with gambling.

If you answered "yes" to three or more of the questions above, bajivi strongly recommends that you consider setting strict account limits, taking a time-out, or contacting our support team to discuss your options. Answering "yes" to five or more questions suggests that speaking with a professional gambling support service would be a valuable and positive step.

If you believe you or someone you care about may be affected by problem gambling, there are several avenues for support. bajivi's own support team is your first point of contact for platform-specific tools and actions, but external organisations can provide independent counselling and support services as well.

Contact bajivi directly: The fastest way to activate any responsible gaming tool on bajivi — deposit limits, session limits, time-out, or self-exclusion — is to contact our support team by email. Write to [email protected] at any time. bajivi's responsible gaming team is available 24 hours a day, 7 days a week, including Eid holidays and Bangladesh public holidays such as Independence Day (March 26) and Victory Day (December 16). All responsible gaming requests are treated as priority communications and will receive an initial response within one hour during normal peak hours.

Talking to someone you trust: If you are not yet ready to contact bajivi or an external organisation, consider speaking honestly with a family member, a close friend, or a trusted community figure — your imam, pastor, or community leader — about how gambling has been affecting your life. Sometimes an honest conversation with someone who knows you well is the most important first step.

Practical steps you can take right now:

• Log in to your bajivi account and set a deposit limit that matches a realistic entertainment budget for the month.
• Enable session time reminders so you are always aware of how long you have been playing.
• Review your transaction history in your account dashboard to get a clear, factual picture of your gambling expenditure over the past three months.
• Share this page with a family member so they understand the tools available to you and can support your responsible gaming efforts.
• If you feel you need a break, request a time-out from bajivi support today — it takes less than five minutes to arrange and takes effect within one hour.

Financial support: If problem gambling has created financial difficulties for you or your household, consider speaking with your bank or mobile financial service provider (bKash, Nagad, Rocket) about setting spending restrictions on gambling-related transactions. Many Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and City Bank offer transaction category controls that can help limit access to gambling platforms at the payment level.

bajivi remains committed to continuously improving its responsible gaming programme. We regularly review our tools, policies, and player communications to ensure they reflect best practices in player protection. If you have a suggestion for how bajivi can better support responsible gaming for players in Bangladesh, we welcome your feedback at [email protected].